Tag Archives: Health Ambassador Program

The Health Ambassador Program Through Photovoice | Las Voces de Programa Embajador de Salud a Través de FotoVoz 

Posted on by Leave a comment

Version en Español abajo

From November 3 to November 20, the Behavioral Health and Recovery Services (BHRS) Office of Diversity and Equity (ODE) hosted a powerful and deeply reflective Photovoice series honoring the voices, leadership, and lived experiences of longstanding Health Ambassadors. Designed as both a space for healing and a platform for storytelling, the series brought together BHRS Health Ambassadors across generations to uplift community narratives rooted in resilience, service, and collective care. 

The series was facilitated by community partner and Parent Project facilitator José Luis Aguirre of the San Mateo County Sheriff’s Office Community Alliance to Recognize Our Neighborhoods (CARON), alongside Brenda Nunez, ODE Diversity and Equity Council co-chair and former Health Ambassador Youth Lead. Together, they fostered a supportive, culturally responsive, and trauma-informed learning environment where ambassadors could reflect and share their stories with authenticity. 

This Photovoice series held special significance as it marked the culmination of the Fall 2025 Health Ambassador Program (HAP) cohort and served as a meaningful lead-up to the HAP Graduation and 10-Year Celebration. Spanish-speaking Health Ambassadors from multiple generations closed out their HAP training by creating Photovoice projects that reflected their lived experiences, leadership journeys, and long-standing commitment to their communities and to HAP. 

The series consisted of four interactive classes that introduced participants to the purpose and process of Photovoice, emphasized collaboration, and supported ambassadors in developing visual narratives that honored both personal and collective experiences. Ambassadors reflected on two guiding prompts: “How has becoming a Health Ambassador impacted your life?” and “How has what you have learned as a Health Ambassador impacted the lives of your loved ones, your community, and BHRS?” 

Through these reflections, ambassadors shared powerful stories rooted in healing, resilience, and service. Many of the Photovoices represented more than a decade of dedication to the BHRS Health Ambassador Program. The series reached a milestone, with 25 ambassadors contributing to 26 completed Photovoice projects, highlighting the depth and intergenerational strength of HAP. 

On November 20, ambassadors presented their Photovoices to fellow Health Ambassadors, BHRS ODE staff, and loved ones. These projects were later displayed on December 12 at the HAP Graduation and 10-Year Celebration, where over 200 attendees viewed the Photovoices in both Spanish and English. 

This impactful series was made possible through the leadership of the Health Ambassadors; Charo Martinez, HAP Coordinator; Maria Martinez, HAP Lead; Nicoletta Kelleher, ODE Photovoice Coordinator; and facilitators Brenda Nunez and José Luis Aguirre with CARON. The Health Ambassador Program serves as a vital bridge between BHRS and the diverse communities of San Mateo County, providing trusted information, compassion, and culturally responsive, trauma-informed support. We extend our deepest gratitude to our Health Ambassadors for their unwavering dedication and commitment to community healing and health equity. 

Las Voces de HAP a Través de FotoVoz 

Del 3 al 20 de noviembre, la Oficina de Diversidad y Equidad (ODE) de Servicios de Salud Conductual y Recuperación (BHRS) llevó a cabo una poderosa y profundamente reflexiva serie de FotoVoz, honrando las voces, el liderazgo y las experiencias vividas de las Embajadoras de Salud con una larga trayectoria. Diseñada como un espacio de sanación y una plataforma para contar historias, la serie reunió a BHRS Embajadoras de Salud de distintas generaciones para resaltar narrativas comunitarias basadas en la resiliencia, el servicio y el cuidado colectivo. 

La serie fue facilitada por el facilitador de Parent Project, José Luis Aguirre, de la Alianza Comunitaria para Reconocer Nuestros Vecindarios (CARON) de la Oficina del Sheriff del Condado de San Mateo, junto con Brenda Nunez, copresidenta del Consejo de Diversidad y Equidad de ODE y ex Líder del Programa de Embajador de Salud para Jóvenes. Ambos, crearon un entorno de aprendizaje solidario, culturalmente receptivo y con enfoque informado en el trauma, donde los embajadores pudieron reflexionar y compartir con autenticidad. 

Esta serie de FotoVoz tuvo un significado especial al marcar el cierre de la generación de Otoño 2025 del Programa Embajador de Salud (HAP) y servir como antesala de la Graduación de HAP y la Celebración de sus 10 Años. Embajador@s de habla hispana, de múltiples generaciones, concluyeron su capacitación creando proyectos de FotoVoz que reflejaron sus experiencias vividas, sus trayectorias de liderazgo y su compromiso duradero con sus comunidades y con HAP. 

La serie consistió en cuatro clases interactivas que presentaron el propósito y el proceso del FotoVoz, fomentaron la colaboración y apoyaron a l@s embajador@s en el desarrollo de narrativas visuales que honraron experiencias tanto personales como colectivas. Las reflexiones se guiaron por dos preguntas: ¿Cómo ha impactado tu vida el convertirte en Embajad@r de Salud? y ¿Cómo ha impactado lo que has aprendido como Embajad@r de Salud a tus seres queridos, tu comunidad y a BHRS? 

A través de estas reflexiones, los embajadores compartieron historias poderosas de sanación, resiliencia y servicio. Muchas de las obras representaron más de una década de dedicación al Programa Embajador de Salud de BHRS. La serie alcanzó un logro importante, con 25 embajador@s que crearon 26 proyectos FotoVoz, demostrando la profundidad y fortaleza intergeneracional de HAP. 

El 20 de noviembre, los embajadores presentaron sus FotoVoces a otros Embajador@s de Salud, personal de BHRS ODE y seres queridos. Posteriormente, el 12 de diciembre, los proyectos se exhibieron durante la Graduación de HAP y Celebración de los 10 Años, donde más de 200 asistentes los apreciaron en español e inglés. 

Esta serie fue posible gracias al liderazgo de los Embajadores de Salud y de Charo Martinez, Coordinadora de HAP; Maria Martinez, Líder de HAP; Nicoletta Kelleher, Coordinadora de Photovoice de ODE; y las facilitadoras Brenda Nunez y José Luis Aguirre con CARON. El Programa Embajador de Salud continúa siendo un puente vital entre BHRS y las diversas comunidades del Condado de San Mateo, brindando información confiable, compasión y apoyo culturalmente receptivo e informado en el trauma. Expresamos nuestro más profundo agradecimiento a los Embajadores de Salud por su compromiso constante con la sanación comunitaria y la equidad en salud.

Celebrating 100 Messengers of Hope at the BHRS Health Ambassador Graduation

Posted on by Leave a comment

On December 12, 2025, San Mateo County Behavioral Health and Recovery Services (BHRS) celebrated a major milestone at the BHRS Health Ambassador Program (HAP) graduation. Guided by the theme “10 Years of Connection, Trust, and Healing — 100 Messengers of Hope,” the event honored a decade of community-led impact and the largest graduating class in the program’s history.

More than 200 community members, clients, partners, and BHRS staff gathered to celebrate this achievement. With the addition of this cohort, the Health Ambassador Program has surpassed 100 graduates—each one a trusted messenger of hope who bridges systems and communities. Health Ambassadors support individuals, families, and the behavioral health workforce by sharing culturally responsive information, expanding awareness of services, strengthening pathways into behavioral health careers, and connecting people to care throughout San Mateo County.

Data from the Health Ambassador Program year-end report, fiscal year 24-25, reinforces what was felt throughout the celebration. Health Ambassadors consistently report increased confidence, deeper knowledge of behavioral health, and a greater ability to support others in navigating care. Ambassadors most frequently connect people to BHRS clinics and trusted community-based organizations, settings known for accessibility, cultural responsiveness, and community trust. Each Ambassador represents countless conversations, referrals, and moments of support that strengthen the county’s behavioral health ecosystem.

For ten years, the Health Ambassador Program has centered lived experience, cultural humility, and community voice—empowering participants to develop leadership skills, reduce stigma, advocate for wellness, and foster healing through connection. As systems continue to evolve, Health Ambassadors remain essential partners in behavioral health transformation, offering early support, promoting dignity, and ensuring care is navigated with understanding and compassion.

Congratulations to the newest class of BHRS Health Ambassadors and thank you to all who have been part of this ten-year journey. Your voices matter. Your leadership matters. And your impact continues to grow—rippling hope, trust, and healing throughout our communities.

Meet ODE’s 2025-2026 Interns!

Posted on by

The County of San Mateo’s Behavioral Health and Recovery Services Office of Diversity and Equity is happy to announce that we have two new interns for this year! Our interns are passionate, driven, and experienced in advancing equity, wellness, and prevention for culturally diverse underserved/unserved populations. Our interns and their respective work areas include: 

Michelle Tolentino Serrano (she/her/ella) – Health Ambassador Program

Michelle is currently a Behavioral Health and Recovery Services Office of Diversity and Equity (BHRS ODE) Intern for the Health Ambassador Program. With a bachelor’s degree in communications (health emphasis) and recent master’s degree in Healthcare Administration, Michelle is excited to contribute to a program that is dedicated to promoting mental health awareness and reducing stigma within the community. Drawing from personal/professional experiences and a commitment to service, she looks forward to gaining practical skills in public health education, advocacy, and community outreach. She hopes to continue this commitment to public health and community advocacy with pursuing opportunities to work as a coordinator for a Latinx/Queer center in higher education or in a related government role. Outside of professional endeavors, Michelle enjoys spending time with her cats, partner and family/friends, gardening, reading mystery/thriller, educating herself about political issues and crafting including beading, painting, sewing.

To learn more about the Health Ambassador Program, click here » https://www.smchealth.org/general-information/health-ambassador-program

Maddy Marquez (she/them) – Parent Project & Photovoice Program

Maddy Marquez is currently a full-time student in their senior year at San Jose State University where they are studying to get their bachelor’s degree in Justice Studies. Maddy is very passionate about her schooling and is taking this internship opportunity to expand her knowledge and skills to better serve her community. Born and raised in the Bay Area, Maddy is Hispanic and has had the pleasure of experiencing programs like Puente during her time at community college. This program sparked her love for learning more about her heritage and culture. She is especially grateful because she was able to get credits for classes like English through the lens of her community. Maddy has also tailored her current education around learning about marginalized groups by writing a paper on the prevalence of domestic violence within the LGBTQ+ community as well as expanding her knowledge on these subjects with classes like human rights and justice, immigration and justice, race gender inequality and law, prison community, criminal law, and research methods in justice.

During their time at ODE, Maddy will be primarily supporting the Parent Project and Photovoice programs. She will also be assisting with systemic equity, as ODE consists of members who contribute to both aspects of health with community facing projects as well as the systems to better serve the members of this beautiful community in San Mateo County. She is very excited for her time at ODE and has enjoyed getting to meet so many amazing people who put their community first and are always looking to help others. During her time she has had the pleasure of working with an amazing, driven, kind team who has been very welcoming and supportive in getting her adjusted to her new role. Maddy is taking advantage of their time here in ODE to open their horizons for the possibilities of different career options that utilize their degree, allowing them to give a fresh perspective with their knowledge of the criminal justice system and how it can tie into other areas of the systems that involve our lives every day. Outside of school and work, Maddy enjoys spending her days with her lovely fiancé and their family along with their 3 cats. She also really enjoys watching movies because she is a sucker for a good rom com.

To learn more about Photovoice and Parent Project, click here » https://www.smchealth.org/general-information/storytelling-program | https://www.smchealth.org/parentproject

About the Internship Program 
The Office of Diversity and Equity (ODE) Internship Program is designed to provide work opportunities and practical learning experience for undergraduate and graduate students to enhance their academic preparation and expose them to public service at the county level. This program is offered every fiscal year from September to June. Interns work 20-hours per week and are paid with a stipend funded by the Mental Health Services Act. 

About the Office of Diversity and Equity 
The Office of Diversity and Equity (ODE) advances health equity in behavioral health outcomes of marginalized communities throughout San Mateo County. ODE works to empower communities; influence policy and system changes; develop strategic and meaningful partnerships; and promote workforce development and transformation within the County’s behavioral health service system. 

To learn more about ODE’s work, visit  www.smchealth.org/bhrs/ode.  

A Decade of Health Ambassador Program for Youth

Posted on by

Since its launch in Fall 2016, the Health Ambassador Program for Youth (HAP-Y) has been transforming the way young people in San Mateo County understand, talk about, and lead in the field of behavioral health. What began as a vision to empower youth with tools and knowledge to support themselves and their peers has grown into a powerful community of more than 300 trained ambassadors.

Over the course of 14 weeks of training, HAP-Y participants gain skills in psychoeducation, suicide prevention, healthy coping, healthy relationships, and storytelling. The program culminates in the Photovoice workshop, a unique opportunity for youth to share their lived experiences through photography and narrative. Year after year, participants describe this workshop as their favorite.

“Photovoice is magical… It’s really incredible how emotions can be so clearly conveyed through a few words from a nervous youth.” – HAP-Y Participant

HAP-Y has not only been an educational program—it has been a career pathway and inspiration. Many ambassadors have gone on to pursue studies and careers in behavioral health, with alumni now working as clinicians or working toward their licensure.

Like many community programs, HAP-Y faced a turning point during the pandemic. Originally designed for in-person meetings, the program quickly adapted to an all-virtual format to ensure that young people could continue to access support and training during a critical time. Today, HAP-Y thrives under a hybrid model: 12 weeks of virtual workshops followed by 2 weeks of in-person sessions, striking a balance between flexibility and the meaningful connections built face-to-face.

Read more

Samoan/Tongan/Pacific Islander Focused Parent Project Course at One East Palo Alto

Posted on by

This semester, Behavioral Health and Recovery Services’ Office of Diversity and Equity partnered with One East Palo Alto to provide an in-person Parent Project class facilitated in English with a Samoan/Tongan/Pacific Islander lens. One week ahead of Parent Project graduation, Behavioral Health and Recovery Services’ Office of Diversity and Equity provided a presentation to the class highlighting how to access Behavioral Health and Recovery Services, what resources and trainings we offer at the Office of Diversity and Equity, as well as an introduction to our Health Equity Initiatives and the Health Ambassador Program.  

Our Health Education Associate and May Mental Health Month Co-Chair, Maria Martinez (she/her), co-facilitated the presentation alongside the Parent Project Program Coordinator, Nicoletta Kelleher (she/her). The Parent Project® curriculum urges the importance of parents and caregivers caring for themselves, as it is vital to support yourself so you can care for your loved ones. In an effort to brainstorm ways to support one’s mental health, Maria facilitated a May Mental Health Month self-care activity from Take Action’s “Reimagine Mental Health” Mini-Journal. As a class, we shared our “pick-me-ups” or activities we do to for self-care when we are feeling stressed. As a support group, parents and caregivers shared their favorite self-care activities that help them when they are feeling overwhelmed our stressed. Some examples included doing yoga, playing the ukulele, going for a drive, etc. Maria and Nicoletta also encouraged parents to utilize this mini journal for parents and caregivers complete these exercises with their children and loved ones as a bonding activity to do together. Maria also provided participants with the “Reimagine Mental Health” goal setting work sheets packet, to ensure participants are able to plan and monitor their mental health and self-care goals.

Thank you, Maria Martinez, for all of your efforts in spreading May Mental Health Awareness amongst our Parent Project participants! To learn more about San Mateo County’s Behavioral Health and Recovery Services Office of Diversity and Equity’s May Mental Health Month, visit SMCHealth.org/MHM. To access Take Action for Mental Health’s resources, please visit takeaction4mh.com/.  

Congratulations to 13 New Health Ambassador Graduates!

Posted on by

On February 7th, 2024, Behavioral Health & Recovery Services Office of Diversity & Equity‘s Health Ambassadors welcomed 13 new graduates of the Health Ambassador Program. This is the first in-person graduation since 2019, and it was a spectacular evening filled with joy, community, and connection. The evening consisted of the awards ceremony, a slideshow highlighting the successes of the program over the past few years, and guest speakers/ presenters including Dr. Maria Lorente Foresti, Scott Gruendl, Clara Boyden and more.

Some of the successes highlighted from Fiscal Year 21-22 and Fiscal Year 22-23 include:
– 119 unduplicated clients served
– 21,000 individuals served
– 45 resource tables
– 10 trainings to support/advocate for behavioral health wellness
– 4 Focus groups: retired Congresswoman foundation, MHSA 3-Year plan, Youth Commission Roadmap, State Suicide Prevention campaign.

The Health Ambassadors also played a key role in COVID-19 support and outreach including:

  • Production of 4 Facebook Live community events to support San Mateo County COVID Response
  • Creation of PSAs -in English, Zapotec, Tongan, Tagalog, and Spanish to promote vaccination.
  • Distribution of mental health support and masks in laundromats, grocery stores, and food bank sites.

About the Health Ambassador Program:
Health Ambassadors are individuals who are committed to helping to improve the health and wellbeing of individuals in their community and complete the Health Ambassador Program. San Mateo County’s Behavioral Health and
Recovery Services (BHRS) Health Ambassador Program was created in recognition of the important role that community members serve in effectively reaching out to others.

As a community member with knowledge and experience, you can make a difference in the lives of families, friends, neighbors, and other members in your community who may be experiencing symptoms of a mental illness and/or a substance use problem.

Learn more at SMCHealth.org/HAP.

Interested in Being a Health Ambassador for Youth? Join us!

Posted on by

StarVista’s Health Ambassador for Youth (HAP-Y) program seeks to train youth ages 16-24 to become Health Ambassadors. The trainings cover common challenges in mental wellness, signs and risks of suicide, suicide prevention, and how to access mental health services. Trained Health Ambassadors become community agents who help raise awareness and help increase access to behavioral health services through information sharing and/or providing referrals when appropriate. In addition, Health Ambassadors have the opportunity to represent HAP-Y in community events such as presentations, outreach events, and trainings.

Participants can receive community service hours or internship hours in collaboration with their academic institutions.

In addition, a completion bonus of $700 is distributed to those who complete the program. The program accepts applications on an ongoing basis.

Learn more about the program and find the application here.

For more information, contact:
Kassandra Chavez, Program Coordinator at kassandra.chavez@star-vista.org | (650) 554-1257

Health Ambassadors Make a Strong Presence at 2nd Annual Pink Patch Party

Posted on by

For San Mateo County’s second annual Pink Patch Party, organized by the San Mateo Police Department, downtown San Mateo was transformed with an abundance of pink, symbolizing unity and support for those affected by breast cancer.  This year’s event was a heartwarming display of solidarity with families, local businesses, public servants, and friends coming together in support of breast cancer awareness. Notably, BHRS Office of Diversity and Equity‘s Health Ambassadors played a pivotal role in the event’s success.

Local organizations and businesses set up booths, offering community members resources and services related to health and wellness, with our Health Ambassadors highlighting valuable behavioral health and recovery resources. Additionally, free mammograms were provided, and collectible uniform “Pink Patches” were sold to raise money for breast cancer research as well as to fund self-care “battle baskets” that provide comfort to those newly diagnosed.  

This event goes beyond the display of pink patches; it embodies a steadfast commitment to those affected by breast cancer and the importance of mental health and well-being.  The Health Ambassadors contributed to this event in a variety of ways including:

  • Health Education: Providing attendees with vital mental health educational materials as well as self-care and wellness tools.
  • Community Engagement: Engaging with the community and fostering meaningful conversations and connections, and sharing lived experiences of courage, strength, and resilience.
  • Resource Connectors: Connecting community members to a wealth of wellness, behavioral health, and recovery resources within the county.
  • Promoters of Inclusivity & Stigma Reduction: Emphasizing the commitment to promoting inclusivity and equitable access to health care services and resources.

The Pink Patch Event is a profound demonstration of community strength and the crucial role of health ambassadors in creating a healthier, united, and inclusive San Mateo County.  Beyond this event, the BHRS Office of Diversity and Equity, through its Health Ambassadors, remains committed to ensuring the well-being of our diverse community.

To learn more about the county’s Health Ambassador Program and be part of a team dedicated to empowering our community members for a healthier and more equitable future, visit: https://www.smchealth.org/general-information/health-ambassador-program.

Written by Isaiah Cajbon (he/him) and Maria Martinez (she/her), BHRS Office of Diversity & Equity

1/17 – Deadline to Submit George Culores Hall of Fame Nomination

Posted on by
2016 Recipient of the George Culores Hall of Fame Award, Yolanda Ramirez, receiving the award from MHSARC member, Rocio Cornejo

Every year the Behavioral Health Commission (BHC) honors individuals who have found their way to a path of wellness and recovery from mental illness and have been active in the consumer movement to better the lives of others in San Mateo County.

The George Culores Hall of Fame Award recognizes consumer/clients who have made contributions to better the lives of other consumer/clients; shown leadership in the consumer movement or have a personal journey of recovery that inspires and gives hope to others.  

Deadline to submit nomination is on Tuesday, January 17th, 2023.

Learn more about the George Culores Hall of Fame Award here.

Nomination-Form2023Download

Health Ambassadors Reflect on the Importance of SMC’s 10th Annual PRIDE Celebration

Posted on by
BHRS Health Ambassadors supporting 10 year Anniversary of San Mateo County’s PRIDE Celebration

Version en Español abajo

Saturday at noon, the radiant sun, and hundreds of people ready to experience an LGBTQ+ celebration for the first time. Not just any celebration, but the 10 year anniversary of San Mateo County’s PRIDE Celebration! 

Volunteering at the 2022 San Mateo County Pride Celebration this past June was a group of BHRS’ Health Ambassadors, accompanied by their children. Joined by BHRS’ Office of Diversity & Equity, the Health Ambassadors helped collect demographic data of attendees to learn which communities were represented at the event. Along with volunteering, the Health Ambassadors were ready to make a special connection with their children and learn more about the LGBTQ+ community.  

“[At the Pride Celebration] my 14-year-old daughter seemed very happy, very open, like she was in her world. It was very natural for her to go with me around the park asking attendees each of the 6 questions of the questionnaire. We found happy people, dancing and enjoying their acceptance,” 

BHRS Health Ambassador, Lourdes Briseño, who had not attended a PRIDE celebration prior and, inspired by her experience at the festival, shared her story for the first time. 

“When my daughter came out she was between 8 and 9 years old, but I feel that I did not listen to her… At age 12 she came out to her older brother. Luis clarified/educated me that my daughter is a lesbian and demanded that I never reject her. I could had avoided 4 years of her suffering…”, said Lourdes. “When we arrived at the park, my husband looked very uncomfortable, but at last he said that he wanted to attend a support group for parents with LGBTQ + children… Having attended this event was a way of supporting my daughter. She is very young and needs the support of her family and then the support of society, because we don’t live alone as a family, she must make her life safer and happier for herself. Also, I learned the term ‘Queer’*” 

During the event, the community enjoyed local artists on stage, information booths breaking stigma around the LGBTQ+ community, and the playground for children and adults. While gifts were raffled and folks enjoyed the sun, it seems that the same balm of joy and freshness transforms minds and moves hearts.  

“For me it was nice to see that people fight to feel comfortable with who they are and that they find freedom along the way. At my daughter’s age -14 years old- she is already clear that all people should be accepted as they are, and we don’t have to judge anyone. We weren’t taught that where I grew up”. 

BHRS Health Ambassador, Angelica Zamora, originally from Mexico 

BHRS Health Ambassadors collected a total of 826 demographic surveys from an estimated total of 2,400 attendees from various parts of the Bay Area and other states across the country. The Spanish speaking community was the second largest group of attendees after the English speakers.  

You can find the Health Ambassadors continuing their support for LGBTQ+ communities at TransACTION Day of Change this Friday, 11/18 in Redwood City.

Read more
« Older Entries