Tag Archives: bhrs

What is MCOD?!

MCOD Progress Timeline

MCOD stands for Multicultural Organization Development, and since 2015 BHRS has been working on our MCOD plan to advance equity, diversity, and inclusion principles in the workplace. This framework was established to support BHRS’ ability to work effectively and respectfully with people from diverse cultural, linguistic, and social backgrounds.

To achieve this, the MCOD Action Plan was developed to focus on three key areas:

1) The recruitment, retention, and promotion of diverse staff at ALL levels, including leadership,
2) the creation of a brave workplace environment in which speaking out, respectful dialogue, and acknowledging differences is accepted and encouraged, and
3) promoting transparency and collaboration in decision-making and policy-making to ensure that those who are most impacted have meaningful participation.

Each of these areas has specific strategies, activities, and tasks to make progress towards a more inclusive organization. To begin this work, BHRS rolled out a survey in 2019 to measure our culture among staff. Since 2019 leadership team members have been surveyed to better understand the organizational climate and sentiment around MCOD. For example, 73% of BHRS leadership members currently agree that BHRS values diversity at all levels of the organization. In addition, BHRS executive team members were assigned, and subcommittees were formed to oversee the progress in each plan area. As we begin 2022, we look forward to supporting the subcommittee work and beginning to engage all BHRS staff in these efforts.

For more information on the MCOD action plan please click here. For any questions, please contact Frances Lobos at flobos@smcgov.org

Written by Frances Lobos, Office of Diversity & Equity

BHRS COVID-19 Client Survey

To all BHRS clients,

We want to learn about what the impact of remote services has had on the quality of BHRS services. Your responses to this survey will help us to understand what barriers you still encounter for remote interactions during the COVID-19 health emergency. Your feedback will help BHRS better address issues with and develop strategies for remote client engagement during the pandemic and after the health emergency is over.

Please use survey link: https://www.surveymonkey.com/r/8ll332t

Your input is greatly appreciated as is all of your hard work during these extraordinary times.

Simplifying the Representative Payee Process

As of July 1, 2019, San Mateo County Health transitioned their Representative Payee services to Life Inc.  Rep Payee services are provided to clients of BHRS and Aging & Adults Services who need assistance managing their Supplemental Security Income (SSI). This service helps ensure clients pay their bills on time and can take care of their essential living needs.

Before the transition, Aging & Adult Services staff processed and distributed the payments to clients. The change to Life Inc. removes the need to have service providers and other vendors involved in the payment process. The transition is expected to be complete by October.

You can read more about what other benefits clients will receive from Life Inc. in the BHRS Newsletter “Wellness Matters” here.

Youth Center Receives New Certification

After a three-year process, Canyon Oaks Youth Center (COYC) Residential Treatment Facility completed the conversion from a Level 14 Youth Group Home to a Short Term Residential Therapeutic Program (STRTP) and the program received their permanent STRTP License on June 1st.

The committed and experienced team of leaders and staff of COYC have pioneered therapeutic approaches to address the needs of youth who have experienced significant trauma to support their health and recovery and continue to do so. In addition, COYC has been accredited for a period of 3 years by the Commission on Accreditation of Rehabilitation Facilities, International (CARF).  

Youth drawing with chalk on wall

By pursuing and achieving accreditation, COYC has demonstrated that it meets international standards for quality and is committed to pursuing excellence. This accreditation decision represents the highest level of accreditation that can be awarded to an organization and shows the organization’s substantial conformance to the CARF standards. 

To  receive a three-Year Accreditation of this caliber, an organization has to put itself through a rigorous peer review process and demonstrate to a team of surveyors during an on-site visit that its programs and services are of the highest quality, measurable, and accountable. 

Read the full article in the latest edition of the BHRS newsletter, “Wellness Matters“, here.

Parents Are Key to Addressing Youth Cannabis Use

In partnership with other jurisdictions around the San Francisco Bay Area, San Mateo County commissioned a survey of parents and teens during December 2018-January 2019 to establish the baseline measures on the knowledge, perceptions and use of cannabis.

788 total parents and youth participated in that survey (502 parents and 286 teens and young adults). The AOD Prevention Program intends to use the findings to support an education campaign that will focus on the target groups with the messages needed to improve prevention efforts in San Mateo County.  

The survey revealed the importance of engaging parents in the effort to address their child’s use of cannabis – pointing to the significant influence that parent perceptions and behaviors have on youth perception and use. Also, the data shows that parents who have used cannabis are less concerned about potential harm or their teen using cannabis, which points to the need to ensure that parents understand the difference in the potency of current cannabis products in comparison to the cannabis they  may have used when they were young. 

Read more about this and other key findings highlighted in the survey in our latest edition of the “Wellness Matters” newsletter.

Housing Heroes Awards – October 24

Ingrid Dela Rosa accepts award and commendations from Alex Kobayashi and Lee Harrison (2018)

The 12th Annual Housing Hero Awards celebration recognizes community partners who have demonstrated exceptional leadership in providing and/or maintaining housing for people in San Mateo County with mental health and/or substance use conditions. The ceremony will take place on Thursday, October 24, 2019, 3:00 PM to 4:30 PM, Redwood Shores Library Community Room, 399 Marine Parkway, Redwood City. 

Download the flier for details.  


David Lewis Garden Back in Bloom

The garden at the David Lewis Reentry Center is back in full operation after a temporary hiatus. New funding sources and dedicated volunteers made re-opening the garden to the public possible this past spring.

The center has long been a refuge for East Palo Alto community members coming home from prison. The gardening project allows them an opportunity to reconnect with their community and nature.

Seasonal vegetables and fruits are growing in abundance and are available for community members.

Read more about the garden on Wellness Matters.

Clara Boyden Named as Deputy Director Alcohol & Other Drug Services 

Clara Boyden has been named to serve as the first Deputy Director for BHRS Alcohol & Other Drug (AOD) Services. 

AOD programs and services are critical to meet the needs of the BHRS community and this is a significant step in providing integrated behavioral health service at all levels. 

Clara first joined the County of San Mateo in 1998 in the Health Department’s Tobacco Prevention Program in the Health Education Unit.  Since then, Clara she has held a number of roles within Health and the Human Services Agency (HSA), including HSA’s Planning and Evaluation Unit.   

Clara is a tireless advocate for individuals struggling with substance use disorders and people in recovery.  Read more about Clara in this “Wellness Matters” article.

New System Expands Services and Access to Care

Since launching the Drug Medi-Cal Organized Delivery System (DMC ODS) pilot in San Mateo County in February 2017, BHRS data has shown a 140% increase in the number of unique Medi-Cal beneficiaries served  annually by the Substance Use Disorder (SUD) provider network  – from 516 people in 2016 to 1,245 people in 2018.  DMC services billed to the State have also increased 206% since implementation.  This increase is due in part, to the increase in the number of certified DMC  providers, from four in 2016 to twenty-four certified DMC providers currently. 

What is the Drug Medi-Cal Organized Delivery System? 

The Drug Medi-Cal Organized Delivery System (DMC-ODS) is a pilot program which expands the services that can be provided to Medi-Cal beneficiaries under the Drug Medi-Cal benefit that were not previously covered.  Important new services include:  residential treatment, recovery support services, case management, and medication assisted treatment services.  When combined with the original DMC services (outpatient services, intensive outpatient, and opioid treatment services), a comprehensive substance use disorder benefit is now available.  Through these services, our aim is to improve access and timeliness to care,  enhance our client’s experience of care, and improve overall client health and wellness.    

Read more on how BHRS will continue serving and expanding treatment options and quality of care through this system, click here.

« Older Entries