91% of Clients Satisfied with BHRS Services
Twice a year, in May and November, BHRS administers the Consumer Perception Survey on behalf of the Department of Health Care Services (DHCS) to a sampling of adults, older adults, youth and family members of youth consumers who receive specialty mental health services.
The survey questions address the following seven domains: General Satisfaction, Perception of Access, Perception of Cultural Sensitivity, Perception of Participation in Treatment Planning, Perception of Outcomes of Services, Perception of Functioning, and Perception of Social Connectedness.
Of the 827 consumers and family members who participated in the November 2019 survey, 91% said they were satisfied with the services they received. Read more about the results here.