An Inside Look: StarVista Crisis Center Hotline
One of San Mateo County’s most used suicide prevention resources, and part of StarVista’s Crisis Intervention & Suicide Prevention Center, is a suicide crisis hotline that operates 24-hour-a-day, 365 days per year.
Call center staff field calls from county residents in emotional distress, dealing with depression, experiencing feelings of being overwhelmed, anxiety and those having thoughts of suicide.
More than 11,000 calls were answered last year alone, an amazing accomplishment considering that the call center is comprised of a single desk staffed by just one person per shift who juggles multiple call.
In the most recent issue of the BHRS newsletter, “Wellness Matters”, a call center counselor shares an inside look into the crisis counseling experience as well as his own story of recovery. You can find that article by clicking here.