Category Archives: Support Services

Newly Launched COVID-19 Mental Health Resource Webpage

The coronavirus (COVID-19) pandemic is changing everyday life for us all. For many, this means adapting to unexpected changes in our daily routines, and for others, it involves having to let go of an important event, dealing with financial pressures or facing the loss of a loved one.

Adjusting to these new realities and future uncertainty can bring about strong and overwhelming emotions in both adults and children. Today, nearly half of adults in the U.S. are experiencing increased distress.

Taking care of your mental health—as well your physical health—is an important aspect in maintaining your overall health and wellbeing. San Mateo County Health has put together resources and guides for staying well,24/7 crisis lines, coping strategies and managing stress, and more.

Visit the newly launched mental health resource page focused on to helping you take care of your mental health and wellness at www.smchealth.org/covid-19-mental-health

Red Cross Offers Virtual Support for Families Who Lost Loved Ones to COVID-19

A team of American Red Cross volunteers have been trained to provide virtual support to families and communities who have suffered a loss as a result of the COVID-19 pandemic.

San Mateo County is promoting the Virtual Family Assistance Center (VFAC) to its residents. Red Cross volunteers can help families navigate available resources during their difficult time, along with emotional support, counseling and education on COVID-related stress or mental health issues related to children.

Visit redcross.org/VFAC to access this resource. People without internet access can call toll-free at 833-492-0094 for confidential and free assistance.

Please visit this link to the article.

Job Opportunities: Peer Support Line Counselors

The CalHOPE Crisis Counseling Program (by the Department of Health Care Services) has positions open for COVID-19 Peer Emotional Support Line Counselors for the California Peer-Run Warm Line operated by Mental Health Association (MHA) of San Francisco.

The applicants do not have to be licensed or certified counselors, but can be peers with lived experience.

See the recruitment details here.

Need Emotional Support during COVID-19? Call/IM the Peer Run Warm Line

California Peer-Run Warm Line offers free non-emergency emotional support and referrals to all Californians via telephone and instant messaging. Some concerns callers share are challenges with interpersonal relationships, anxiety, panic, depression, finance, and alcohol and drug use.

Get support 24 hours a day, 7 Days a Week. Call 1-855-845-7415 or visit California Peer-Run Warm Line for more info and to access online chat.

Simplifying the Representative Payee Process

As of July 1, 2019, San Mateo County Health transitioned their Representative Payee services to Life Inc.  Rep Payee services are provided to clients of BHRS and Aging & Adults Services who need assistance managing their Supplemental Security Income (SSI). This service helps ensure clients pay their bills on time and can take care of their essential living needs.

Before the transition, Aging & Adult Services staff processed and distributed the payments to clients. The change to Life Inc. removes the need to have service providers and other vendors involved in the payment process. The transition is expected to be complete by October.

You can read more about what other benefits clients will receive from Life Inc. in the BHRS Newsletter “Wellness Matters” here.

Need Support During the Holidays? Call/IM the Peer Run Warm Line

The California Peer-Run Warm Line is a non-emergency resource for anyone in the Bay Area seeking emotional support, providing assistance via phone and web chat on a nondiscriminatory basis to anyone in need.

Some concerns callers share are challenges with interpersonal relationships, anxiety, panic, depression, finance, and alcohol and drug use.

The California Peer-Run Warm Line is open for service this Thanksgiving weekend and throughout December, including Holidays!

Current hours: 7am-11pm, 7 Days a Week.
Call 1-855-845-7415.
For more info and to access online chat: California Peer-Run Warm Line

Watch for announcements as hours will be expanding to 24/7 sometime soon in 2020!



Women’s Treatment Facility Transitions to Serve Only Men

As of June 3rd, Laurel House, a program of HealthRIGHT 360, began serving adult men in need of residential substance use treatment services in San Mateo County.  

Laurel House was the first home opened by the Women’s Recovery Association in 1973 and originally its mission was to treat only women.

Laurel House

The transition to now serve men is a remarkable accomplishment and a testament to HealthRIGHT’s commitment to the entire community and its partners.

The transition occurred mainly to address the recovery needs of men, ease the backlog of clients waiting to access residential care, and fill the growing number of women’s beds that have consistently remained empty system wide since the implementation of Drug Medi-Cal in 2017.  

Read the full article here

Detox Center’s Certification Expands Services

The Palm Avenue Detox Center has become San Mateo County’s and California’s first standalone residential withdrawal facility. The new services provide a safe and supportive home-like environment for consumers who are acutely intoxicated or experiencing withdrawal symptoms    

As of July 1, Medi-Cal beneficiaries began receiving new residential withdrawal management services at Palm as a result of the center’s recent certification under the county’s expanded Drug Medi-Cal Organized Delivery System (ODS), Continuum of Care. 

The continuum of treatment services available under the ODS expanded significantly from the “original” Drug Medi-Cal program services to now include outpatient services, short-term residential services, withdrawal management, narcotic treatment program services, recovery services, case management, physician consultation, and additional medication assisted treatments. 

Read the full article in the BHRS Newsletter, Wellness Matters, here.

New class aims to change perception of mental illness in Latino community

stock photo

The six-week course known as “NAMI Basics,” provides basic mental health support training based on protocols from the National Alliance for Mental Illness. NAMI Basics, offered for the first time in Spanish on the Coastside, offers information and guided support for family members and caregivers of youth and young adults with mental health disorders and is graduating its first class of participants next week.

Overall, the Latino community does not talk about mental health issues so there is a general lack of information and misunderstanding about the subject,” according to information provided on NAMI’s website.

“Some people refuse to acknowledge that their kids have mental health issues. We want them to know that they are not alone,” said San Mateo County Sheriff’s Sgt. Victor Lopez.

Click here to read more about this unique program.

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