Category Archives: Support Services

Job Opportunities: Peer Support Line Counselors

The CalHOPE Crisis Counseling Program (by the Department of Health Care Services) has positions open for COVID-19 Peer Emotional Support Line Counselors for the California Peer-Run Warm Line operated by Mental Health Association (MHA) of San Francisco.

The applicants do not have to be licensed or certified counselors, but can be peers with lived experience.

See the recruitment details here.

Need Emotional Support during COVID-19? Call/IM the Peer Run Warm Line

California Peer-Run Warm Line offers free non-emergency emotional support and referrals to all Californians via telephone and instant messaging. Some concerns callers share are challenges with interpersonal relationships, anxiety, panic, depression, finance, and alcohol and drug use.

Get support 24 hours a day, 7 Days a Week. Call 1-855-845-7415 or visit California Peer-Run Warm Line for more info and to access online chat.

Simplifying the Representative Payee Process

As of July 1, 2019, San Mateo County Health transitioned their Representative Payee services to Life Inc.  Rep Payee services are provided to clients of BHRS and Aging & Adults Services who need assistance managing their Supplemental Security Income (SSI). This service helps ensure clients pay their bills on time and can take care of their essential living needs.

Before the transition, Aging & Adult Services staff processed and distributed the payments to clients. The change to Life Inc. removes the need to have service providers and other vendors involved in the payment process. The transition is expected to be complete by October.

You can read more about what other benefits clients will receive from Life Inc. in the BHRS Newsletter “Wellness Matters” here.

Need Support During the Holidays? Call/IM the Peer Run Warm Line

The California Peer-Run Warm Line is a non-emergency resource for anyone in the Bay Area seeking emotional support, providing assistance via phone and web chat on a nondiscriminatory basis to anyone in need.

Some concerns callers share are challenges with interpersonal relationships, anxiety, panic, depression, finance, and alcohol and drug use.

The California Peer-Run Warm Line is open for service this Thanksgiving weekend and throughout December, including Holidays!

Current hours: 7am-11pm, 7 Days a Week.
Call 1-855-845-7415.
For more info and to access online chat: California Peer-Run Warm Line

Watch for announcements as hours will be expanding to 24/7 sometime soon in 2020!



Women’s Treatment Facility Transitions to Serve Only Men

As of June 3rd, Laurel House, a program of HealthRIGHT 360, began serving adult men in need of residential substance use treatment services in San Mateo County.  

Laurel House was the first home opened by the Women’s Recovery Association in 1973 and originally its mission was to treat only women.

Laurel House

The transition to now serve men is a remarkable accomplishment and a testament to HealthRIGHT’s commitment to the entire community and its partners.

The transition occurred mainly to address the recovery needs of men, ease the backlog of clients waiting to access residential care, and fill the growing number of women’s beds that have consistently remained empty system wide since the implementation of Drug Medi-Cal in 2017.  

Read the full article here

Detox Center’s Certification Expands Services

The Palm Avenue Detox Center has become San Mateo County’s and California’s first standalone residential withdrawal facility. The new services provide a safe and supportive home-like environment for consumers who are acutely intoxicated or experiencing withdrawal symptoms    

As of July 1, Medi-Cal beneficiaries began receiving new residential withdrawal management services at Palm as a result of the center’s recent certification under the county’s expanded Drug Medi-Cal Organized Delivery System (ODS), Continuum of Care. 

The continuum of treatment services available under the ODS expanded significantly from the “original” Drug Medi-Cal program services to now include outpatient services, short-term residential services, withdrawal management, narcotic treatment program services, recovery services, case management, physician consultation, and additional medication assisted treatments. 

Read the full article in the BHRS Newsletter, Wellness Matters, here.

New class aims to change perception of mental illness in Latino community

stock photo

The six-week course known as “NAMI Basics,” provides basic mental health support training based on protocols from the National Alliance for Mental Illness. NAMI Basics, offered for the first time in Spanish on the Coastside, offers information and guided support for family members and caregivers of youth and young adults with mental health disorders and is graduating its first class of participants next week.

Overall, the Latino community does not talk about mental health issues so there is a general lack of information and misunderstanding about the subject,” according to information provided on NAMI’s website.

“Some people refuse to acknowledge that their kids have mental health issues. We want them to know that they are not alone,” said San Mateo County Sheriff’s Sgt. Victor Lopez.

Click here to read more about this unique program.

StarVista Seeks Health Ambassadors for HAP-Y Program

StarVista’s Health Ambassador Program for Youth (HAP-Y) is seeking youth ages 16-24 to become Health Ambassadors. The training covers common challenges in mental wellness, signs and risks of suicide, suicide prevention and how to access mental health services. Trained Ambassadors will help raise awareness and increase access to behavioral health services.

Participants can receive community service hours or internship hours in collaboration with their academic institutions. Additionally, a completion bonus of $700 is distributed to those who participate in the program.

The next training starts in January 2019. For more information, contact Brenda Nunez, Program Coordinator, at hapy@star-vista.org.

Downlaod the HAP-Y flyer.

StarVista Crisis Center Looking for Volunteers

StarVista Crisis Center
If you’re looking to help others and give back to the community, StarVista has the perfect opportunity for you. The StarVista Crisis Center is looking for volunteers who will talk with individuals in need of counseling through their crisis line. As a volunteer, you will receive comprehensive training, 4 hours/week of hands-on experience, a flexible schedule, letters of recommendation and much more.

Volunteers for the Crisis Line must be at least 21 years old. For those who are under 21 years old and want to volunteer, there are positions as a Teen Chat Volunteer for youth ages 14-17, and a Teen Chat Supervisor Volunteer for adults ages 18-20.

The next training is Jan. 15th, 2019.

If interested, contact the Crisis Center Volunteer Coordinator at: (650) 579-0359 ext. 13 or karina.chapa@star-vista.org.

Check out the Crisis Center volunteer flyer.

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